Diana Jewellery Terms & Conditions

Welcome to www.dianajewellery.com. We hope you have a pleasant shopping experience and enjoy what our website has to offer. www.dianajewellery.com (the “Site”) is owned and operated by Diana Jewellery DMCC, a company based in Dubai, United Arab Emirates. BY USING THE SITE, YOU AGREE TO THESE TERMS & CONDITIONS. If you do not agree with these Terms & Conditions, please refrain from using the Site.

Diana Jewellery reserves the right to change or modify all or any part of these Terms & Conditions at any time, and in its sole discretion. Any changes or modifications shall be deemed effective immediately upon posting the revisions on the Site. Your continued use of the Site following any changes or modifications will constitute your acceptance of the revised Terms & Conditions. If you do not agree with the amended Terms & Conditions, please refrain from using the Site.

Pricing

Prices on the Site are displayed in US Dollars and are not inclusive of taxes. In accordance with the United Arab Emirates’ VAT Law, products sold by Diana Jewellery are subject to the standard 5% sales tax (VAT), except for those that are shipped internationally as taxes will be charged by the country of import. If you are a tourist collecting an item from us, you can get a tax refund upon departure from any Abu Dhabi, Dubai or Sharjah airport. More information can be found here https://www.planetpayment.ae/tourist

While we make every effort to ensure the correct display and communication of prices on our Site, and through chat, email and telephone, errors may occur. We reserve the right to correct any errors if and when they occur. In the event of a pricing error, we will contact you with the revised price and give you the option of either canceling the order or paying the difference if the revised price is higher. We apologise for any inconvenience that this may cause.

All our prices are final and are subject to change without notice. Please review our Payment Policy for detailed information on payment methods and conditions.

Eligibility to Purchase

To place an order with Diana Jewellery you will be required to provide personal details such as your real name, email address, telephone number as well as any other information that is requested from you. Additionally, you will be required to provide valid payment information that you attest are your own. Payment information should match the billing name. For security purposes, Diana Jewellery may request additional documentation such as a copy of your ID, passport or credit card.

Orders & Product Availability

While we have ready-made jewellery and samples for viewing at our showroom, most of our products are made-to-order and will be tailored to each customer’s individual requirements. Upon confirming an order it takes us approximately 10 days to manufacture a product, however this depends on the complexity of the design. These time frames do not factor in shipping. Please review our Shipping Policy for information on domestic and international shipping.

All products listed on our Site show an estimated delivery date, however this is not a guarantee. If you require a product before the listed delivery date please contact us to see if it qualifies for expedite production.

Information on Our Site

At Diana Jewellery, we make a significant effort to ensure that all product information on our Site is as accurate as possible. Nevertheless, as our Site adapts to your screen size products may sometimes appear larger or smaller that their actual size. The capabilities of your device can also affect the colours that you see on your screen which may result in slight colour variations. Due to the reasons above, we cannot guarantee that any product(s) displayed on your device will be accurate in size, colour, texture or detail.

The listed dimensions and measurements on all our product line is based on manufacturing specifications and may have slight tolerances. For instances where diamonds are listed as an average colour and clarity there could be stones that are +/- 1 in colour and/or clarity grade. The total carat weight listed for products with multiple diamonds may vary 0.05 carats from the stated carat weight.  

Use of Site

The Site and all content and other materials, including, without limitation, the Diana Jewellery logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Diana Jewellery or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

You are permitted to access the site solely for personal and non-commercial use and agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the Site’s content.

Reviews

By posting a review on our Site you agree to be solely responsible for the content you contribute. You also grant us the right to use any content you provide for our own purposes including republication, translation, editing, copying, and distributing the information in any form or media. We shall be under no obligation to pay compensation for or to respond to any submissions. Comments may be moderated and may not be displayed immediately. We do not commit to checking all our content and will not be liable for third party posts. If you have a complaint about any post(s), please contact us.

You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this Site; (b) the content is accurate and not misleading; and (c) the use and posting of the content you supply will not violate any rights or cause injury to any person or entity.

Third Party Content

Diana Jewellery may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Diana Jewellery does not monitor or have any control over any Third Party Content or third party Sites. Diana Jewellery does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Diana Jewellery does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Privacy Policy

Please review our Privacy Policy for information on how Diana Jewellery collects, uses and discloses personally identifiable information from its customers.

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Indemnity

You agree to defend, indemnify and hold harmless Diana Jewellery, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Diana Jewellery and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms & Conditions or your violation of the rights of any third party.

Governing Law & Jurisdiction

These Terms & Conditions as well as your access to the Site are subject to and governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any disputes that may arise between you and Diana Jewellery are subject to the exclusive jurisdiction of the Dubai courts. If the court determines any portion of these Terms & Conditions as unenforceable, the remaining portion of these Terms & Conditions shall nevertheless remain in full force and effect.