We offer free delivery for orders within Dubai. For security purposes, all deliveries must be made to a physical address such as a home or business address and not a P.O. Box.
Note that free delivery is only applicable to new orders and not for delivery of repaired items, also we do not offer a pickup service.
All international orders are shipped by courier and are securely packaged and insured for their full value while in transit from Diana Jewellery to your final address. For security purposes, all deliveries must be made to a home or business address and not a P.O. Box.
Shipping and insurance charges depend on the country of delivery and the value of the item(s) purchased and will be included within the total bill issued to you by Diana Jewellery (please consult our sales team for these charges). Customs, duties and taxes levied or charged by your country of residence are your responsibility. To avoid any unexpected charges, please contact your local customs office prior to placing an order.
If you need to ship the item back for any reason, including but not limited to warrantied repairs, resizing, engraving or exchanging, our team can recommend a secure shipping option. Unfortunately, due to the high costs associated with shipping and insuring fine jewellery, Diana Jewellery cannot bear any shipping expenses.
All of our jewellery comes neatly packaged in our beautiful white and pink branded wooden boxes along with a copy of your invoice, diamond certificate (if a certified diamond was ordered), lifetime warranty certificate and a quality assurance guarantee.