Customer Care

We Love Our Clients! For over 50 years, we have been committed to providing customers with not only beautiful jewellery, but also outstanding service. We understand that buying jewellery is a big purchase which is why we go above and beyond to ensure that every piece and experience is truly perfect.

To ensure a hassle-free experience we accept several different payment methods including cash, debit/credit card and direct bank transfer. As per our company’s payment policy, a deposit is required upon placing an order and the remaining amount must be cleared before or upon collection, delivery or shipping of the item(s). Under no condition can an item be collected, delivered or shipped if full payment is not received.

Cash Payments

Cash payments are to be made on-site at Diana Jewellery or upon delivery (this only applies to deliveries within the United Arab Emirates) in the country’s local currency (UAE Dirham).

Bank Transfers

Direct bank transfers can be made in Australian Dollars, British Pounds, Canadian Dollars, Euros, New Zealand Dollars, Swedish Kronas, Swiss Francs, UAE Dirhams and US Dollars. If you would like to pay by bank transfer, a member of our team will send you wiring instructions. Please bear in mind that we must receive confirmation from our bank that the full payment has been made before an item can be collected, delivered or shipped.

Debit/Credit Card

We accept both Visa and MasterCard. Debit and credit card payments can be made on-site at Diana Jewellery or through PayTabs, a secure online payment gateway. If you would like to pay online, a member of our team will get back to you with instructions on how to complete the transaction. For security purposes, Diana Jewellery may request additional documentation such as a copy of your ID, passport or credit card. If a transaction exceeds AED 75,000 (approximately $20,000), we may at our sole discretion request a direct bank transfer.


Prices listed on our site are not inclusive of taxes and are subject to the standard 5% sales tax (VAT) of the United Arab Emirates. Products shipped internationally are exempted from the 5% VAT as customs, duties and taxes will be charged by the country of import. If you are a tourist collecting an item from us, you can get a tax refund upon departure from any Abu Dhabi, Dubai or Sharjah airport. More information can be found here