Customer Care

We Love Our Clients! For over 50 years, we have been committed to providing customers with not only beautiful jewellery, but also outstanding service. We understand that buying jewellery is a big purchase which is why we go above and beyond to ensure that every piece and experience is truly perfect.

Cancellation Policy

If you are not completely satisfied with your order you can change or cancel it within 24 hours. Our cancellation policy does not apply to orders with certified diamonds as stones are purchased according to each customer’s unique requirements.

Return & Exchange Policy

If for any reason you change your mind or are not completely satisfied with your purchase you may exchange it within 30 days.

Terms & Conditions:

  • Items with certified diamonds above 0.40 carats cannot be exchanged.
  • Custom designed items as well as those that have been modified or engraved cannot be exchanged.
  • Items must be in their original condition and should not be altered by any other jeweller (this includes resizing and repairing).
  • Items can only be exchanged within the 30-day period which is calculated from the invoice date.

How Can I Return an Item?

The best way to return an item is to visit us in person. However, if you reside outside the United Arab Emirates you can ship the item back to us. Please bear in mind that you will be responsible for all shipping expenses.