Customer Care

We Love Our Clients! For over 50 years, we have been committed to providing customers with not only beautiful jewellery, but also outstanding service. We understand that buying jewellery is a big purchase which is why we go above and beyond to ensure that every piece and experience is truly perfect.

Lifetime Manufacturer Warranty


Each piece of jewellery is manufactured to the highest standards of quality and craftsmanship, and undergoes a series of quality control tests and inspections to ensure it is free from manufacturing defects. If you believe there is a problem with your item, you can send it to us for inspection. In the event of a manufacturing defect, your item will be repaired free of charge.


Complimentary Cleaning & Inspection


We offer a complimentary service which includes cleaning, polishing, rhodium plating as well as checking the security of the prongs for replacing or tightening. It is recommended that you have your item cleaned and inspected once a year.


Conditions & Exclusions


Our warranty does not cover any damages as a result of normal wear and tear or negligence, including but not limited to stone discoloration or damage, loss of stone, product loss or theft.


Free Ring Resizing


We offer free ring resizing of +/-1 US size for all 18k gold rings except our full-eternity rings. To avoid cracks and possible breakage, we do not recommend resizing of platinum rings as fusing needs to be done at a very high temperature which can only be achieved during casting. Making fees for a new ring may be applicable in cases where the difference is greater than 1 US size.


Free Engraving


Many of our items can be engraved with your own personalised message (up to 20 characters in length) in block or script font. We offer this service free of charge with any purchase.


Expedite Service


Orders required sooner than the listed delivery date on our website may be available for expedited production. Please contact us for more information as time frames may vary by design.


Personalised Service


At Diana Jewellery, we enable you to shop online or even create your very own item through our personalised service where you can deal directly with our team of jewellery specialists. We are happy to guide you through the entire purchasing process whether by email, phone or in person so that you are completely satisfied with your selection.


*Shipping charges may apply. Please refer to our Shipping Policy.