Customer Care

We Love Our Clients! For over 50 years, we have been committed to providing customers with not only beautiful jewellery, but also outstanding service. We understand that buying jewellery is a big purchase which is why we go above and beyond to ensure that every piece and experience is truly perfect.

Lifetime Manufacturer Warranty

Each piece of jewellery is manufactured to the highest standards of quality and craftsmanship, and undergoes a series of quality control tests and inspections to ensure it is free from manufacturing defects. If you believe there is a problem with your item, you can send it to us for inspection. In the event of a manufacturing defect, your item will be repaired free of charge.

Complimentary Cleaning & Inspection

We offer a complimentary service which includes cleaning, polishing, rhodium plating as well as checking the security of the prongs for replacing or tightening. It is recommended that you have your item cleaned and inspected once a year.

Conditions & Exclusions

Our warranty does not cover any damages as a result of normal wear and tear or negligence, including but not limited to stone discoloration or damage, loss of stone, product loss or theft.

Free Ring Resizing

We offer a free one time complementary resizing for our rings during the first year of purchase. Any future resizing after that would be at an applicable charge depending on design.

The complementary resizing is for a range of ± 1 US size. Making fees for a new ring may be applicable in cases where the difference is greater than 1 US size

*Note: Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style.

To avoid cracks and possible breakage, we do not recommend resizing of platinum rings as fusing needs to be done at a very high temperature which can only be achieved during casting.

Free Engraving

Many of our items can be engraved with your own personalised message (up to 20 characters in length) in block or script font. We offer this service free of charge for the 1st time engraving. Any engraving done after the 1st engraving is at a charge of USD 30. If an already engraved ring needs to be resized then it will be at a charge.

Expedite Service

Orders required sooner than the listed delivery date on our website may be available for expedited production. Please contact us for more information as time frames may vary by design.

Personalised Service

At Diana Jewellery, we enable you to shop online or even create your very own item through our personalised service where you can deal directly with our team of jewellery specialists. We are happy to guide you through the entire purchasing process whether by email, phone or in person so that you are completely satisfied with your selection.

*Shipping charges may apply. Please refer to our Shipping Policy.