Last updated: March 7, 2019
Collection of Information
Information You Provide: We collect and store all personal information that you provide to us through our Site, email, telephone and social media channels. The information we collect identifies you personally such as your full name, email address, country of residence and telephone number. When you make a purchase we collect your billing, shipping and credit card information. We also collect the content that you send or write about us, including your messages and reviews.
Information We Collect Automatically: To enhance the performance of our Site and continuously improve our business, we automatically collect statistical information from you. The information we gather includes but is not limited to your Site usage, IP address, location and the type of device you use to access our Site.
Use of Information
We use your information for our legitimate interests, including to:
Facilitate your purchase and provide the services you request
Confirm, process, track and fulfil your order
Respond to your comments, questions and requests
Assist you with cleaning, repairs, resizing and other services
Prevent and take legal action against any illegal activity, including fraud
Understand customer demographics, interests, preferences and behaviour
Improve marketing, product offering, services and overall customer experience
Contact you regarding products that we believe may be of interest to you
Fulfil any other purpose disclosed to you and with your consent
Sharing of Information
We value your information and will never sell it to any third party. In certain circumstances, we may share your information, including personal information, as follows:
Service Providers: We may share your information with trusted third party service providers who perform services on our behalf such as shipping, payment processing, data storage/management, and web hosting.
Compliance with Law and Safety: We may share your information with law enforcement, government and/or judicial bodies if we believe it is necessary to comply with any applicable law or regulation. We may also disclose your information in the case of illegal activity, including fraud, or a violation of our Terms & Conditions, policies or any agreement we have with you.
Business Transfer: We reserve the right to disclose your personal information to a third party as part of a merger, sale or acquisition, or in the case of bankruptcy or a comparable event.
Analytics & Targeted Advertising
We use tracking technologies from third party providers such as Google Analytics to track your use and activity on our Site as well as the performance of our marketing campaigns. We also compile data regarding your interaction with ad impressions and other ad service functions.
To better reach people who may be interested in our products and services, we run targeted ads. This is done by matching common factors between our data and that of a third party such as Google or Facebook.
Links to Third Party Websites
The security of your personal information is of utmost importance to us which is why we take all the necessary precautions to protect it from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. Our Site uses Secure Socket Layers (SSLs) to create an encrypted connection and ensure all data transmission remains private. Despite the measures we take, we cannot guarantee or warrant the security of the information that you send or disclose to us.
You may receive marketing communications from us via email, SMS, push notification, telephone or direct mail. If you wish to opt-out you can click on the unsubscribe link or contact us as set forth in the below section titled “Contact Us”. Kindly note that opting-out will not affect our non-promotional communication with you.
By email: [email protected]
By telephone: +971 4 368 8673