Frequently asked questions


About Us

Why should I choose Diana Jewellery?

We are a manufacturing facility with over 50 years of experience that caters to both individuals and retail stores. By coming directly to us you are omitting the middleman and receiving the best possible price and quality.

Do you have a retail store?

No, we don't have a retail store, however we do have a showroom at our facility which you are welcome to visit by appointment. This setup not only enables us to cut cost but allows us to offer you fine jewellery at affordable prices.


Our Jewellery

Do you create custom designed jewellery?

Yes, we offer a ‘Design Your Own’ service wherein we customise an item according to your unique needs and budget. We also invite you to be involved in the manufacturing process.

Do you have ready-made jewellery?

Yes, we have ready-made jewellery which you can purchase at our showroom as well as samples for you to view and place an order on.

I like an item on your site but need a small change to be made, is this possible?

Yes, with an in-house manufacturing facility we are able to accommodate just about any type of change.

How long will it take for my item to be made?

Approximately 7 days from the time the order is placed, however this depends on the complexity of the design.

Can I see the design before making?

Yes, we use a high-tech 3D designing software and can show you the rendered design before printing and casting it into your desired metal.

What type of metals do you use to manufacture your jewellery?

We use Platinum and 18k White, Yellow and Rose Gold.

Can you remodel my old jewellery?

Yes, we can use the stones and metal from your old jewellery to create a new custom-designed item.


Our Diamonds

Am I receiving the best price for my diamond?

Yes, as a member of the Dubai Diamond Exchange we have access to a wide range of diamonds and are able to offer you the perfect diamond at a competitive price.

Are your diamonds certified?

Yes, diamonds above 0.40 carat are certified by international labs such as GIA, HRD and IGI, and are laser inscribed with their unique identification number.

Are your diamonds conflict free?

Yes, we are members of the Dubai Diamond Exchange who follow the Kimberly Process to ensure the trade of conflict free diamonds.



How can I place an order and what type of payment methods do you accept?

A deposit is required upon placing an order which you can make via cash or credit card at our showroom, TransferWise or through a direct transfer to our bank account. The remaining amount is to be cleared before or upon delivery of the item. 

What type of currencies do you use?

We accept payments in US Dollars and UAE Dirham.

Is your jewellery tax free?

We do charge 5% VAT as per UAE law, however if you are a tourist you can claim a tax refund at the designated airport kiosks


Warranty & Service

Do you offer a warranty?

Yes, we offer a lifetime warranty on your purchase which includes cleaning, polishing, rhodium plating, and prong checking and tightening. Our warranty does not cover any damages as a result of negligence, trauma or theft.

Can I have my item engraved?

Yes, we offer a free engraving service with any purchase. 

Do you have a ring resizing policy?

Yes, we offer free resizing for any ring purchased from us.

Can you deliver my item?

Yes, we offer free delivery within the UAE. International shipments can be arranged through a courier company at a fee.

Do you offer special packaging?

Yes, we package all our diamond jewellery in beautiful wooden boxes that are embossed with our logo.